![]() That's almost impossible to prove either way. ![]() Many stores claim items left their shelves in a perfect condition, so any subsequent fault must be down to the consumer. Woodroffe cites a 1982 case in his Consumer Law and Practice (written jointly with solicitor Robert Lowe) where a judge ruled on the durability of a Land Rover towbar - in the consumer's favour. No one expects ballet shoes to last long on a cross-country hike, so it can be a matter of common sense.īut goods should not disintegrate the day after a warranty expires. The buyer has a contract with the retailer, not with the manufacturer who may not even have a representative in this country, let alone be geared up to deal with faulty items.Ĭlaiming that goods are not designed for a long life. This is wrong, designed to shift the problem elsewhere. Telling customers to send faulty items back to manufacturers.
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